Impossible to cancel

Item: Cell C
Rating: 1
Author: Johan A

If I could give a lower rating, I would. I have been living abroad for over 2 years, so I have obviously not used the sim card. It has been such a hassle trying to cancel my Cell C contract. When I went to the store (when I was still in SA), I was told I could only cancel it online. Please, try to find a way online to cancel your contract, I dare you. You will be redirected to a bunch of rabbit holes and find out that no one is willing to assist.

I honestly don't know how this company still stands. Their new AI support is also just as unhelpful. Oh, and then you are recommended to use their Whatsapp support - only to be further ignored. I CANT CALL the number from abroad, so please, tell me how the hell can I get this thing off my hands

Helpful (0)

Replies (3)

Cell C's replyOfficial

11 Nov 2024, 08:40

Dear Johan Aspeling

Thank you for contacting Cell C.

We apologize for the inconvenience and frustration you've experienced. We understand the difficulty in managing your contract from abroad, and we’ve referred your request to our team for further assistance. You’ll be contacted to help resolve this issue.
Thank you for your patience.
Regards,
Cell C | TM

Cell C's reply11 Nov 2024, 08:40

Official

Cell C's replyOfficial

11 Nov 2024, 11:45

Thank you for providing your updated contact details. We apologize for the confusion and understand the situation now. We will make a note of your number and reach out to you to resolve your complaint.

Thank you for your patience, and we’ll be in touch.

Regards,
Cell C | TM

Cell C's reply11 Nov 2024, 11:45

Official

Cell C's replyOfficial

11 Nov 2024, 16:36

Thank you for getting back to us. We will request that the team call you back to assist you with your query.

Best Regards,
Cell C | NZ

Cell C's reply11 Nov 2024, 16:36

Official

Thank you for getting back to us. We will request that the team call you back to assist you with your query.

Best Regards,
Cell C | NZ