1 reviews | Active since Feb 2016
Impossible to cancel Cell C Get More
At the beginning of last year, I got called by an agent offering a service called Get More by Cell C. It sounded quite good, so when they said, "Can we sign you up for this service?", I said, "Sure". That was my mistake. I can't comment on the usability of the actual service because I have never used it. It is just not a service that actually comes to use for me in my life. However, I did not despair, because I was assured when I signed up, that I could cancel AT ANY TIME (remember this part because it is important). So anyway, I eventually called the Get More call centre for the first time at the end of July. Told them I would like to cancel. They told me no problem, but a 30 day waiting period applies and someone else would have to phone me to confirm the cancellation. I said sure. No problem. So I waited about 2 weeks, did not get a phone call, so I phoned back to make sure they did not forget about me, not wanting to get debited unnecessarily. Because I'm sure as we all know, this is a very predictable story in line with bad service in general. When I called back, I was assured that they were on it, and the query would be escalated to make sure I get called. I felt reassured at the time but then another 2 weeks passed. It was now close to the end of August and I did not want to start the month of September still with the service that I had cancelled because that would mean ANOTHER charge. So I phoned them back. I was then told that I would only get called AFTER the 30 day period is over. What is the point of specifying a 30 day waiting period when in actual fact, the waiting period is infinite because it could take place 1 day after 30 days and it could take place 8 years after 30 days? All the while me getting debited for something I do not want and have never used. Sounds suspiciously **** like. Also, it is now the end of September and I still have not been called and therefore am still a member of Cell C Get More. If you are considering joining this service, don't do it unless you do not plan on cancelling it ever.
Good morning Shaleen
Cancelling Get More service should not be this frustrating. Apologies for the bad experience, a team member will contact you and assist.
Regards
Cell C | PN
Good morning Shaleen
Cancelling Get More service should not be this frustrating. Apologies for the bad experience, a team member will contact you and assist.
Regards
Cell C | PN
As per feedback, this matter has been sorted.
Regards
Cell C | PN
As per feedback, this matter has been sorted.
Regards
Cell C | PN
