1 reviews | Active since May 2019
Impossible to cancel Cell-C contract
Cell-C asked me if I wanted to upgrade my 100GB LTE contract in August 2020. I said no, I have a fibre optic order with another service provider. Therefore, I will not be renewing my contract.
I asked them to please cancel my contract when it expires. They said they can't, they can only do it a month before it expires. They asked me to call back early October 2020. Today I tried to phone numerous times holding the phone for very long. They never answer the cancelations number. However, when you select upgrade they instantly answer the phone.
Clearly they want you to forget to cancel by making the ridiculous rule that you must only give notice one month before. All other legal binding contracts that I know about states at least 30 days before. Cell-C basically told me not before 30 days. Also, I read plenty of articles and from what I can see is that the cancelations line is never answered.
I told her that Cell-C overall is not a bad company but if she can, she should speak to management to make cancelations more accessible.
She assured me that they are busy looking at self help facilities to assist with exactly that. So in the future, it seems that cancelations could be a seemless process.
I told her that Cell-C overall is not a bad company but if she can, she should speak to management to make cancelations more accessible.
She assured me that they are busy looking at self help facilities to assist with exactly that. So in the future, it seems that cancelations could be a seemless process.