1 reviews | Active since Nov 2018
Impossible to cancel C-cell fiber online
On 24 October i canceled my Cell-C fiber month to month package due to re-location. I canceled on their online self-service portal (https://portal.cellc.co.za/dashboard). On 1 November i checked on the portal again, and the service was removed from my services list. End November my debit order went off again. I then blocked these debit order on my online banking. When i logged into my portal again, the service was back! They demand me to settle these invoices before cancelation! I never had an issue with their actual fiber service, but closing an account is almost impossible. Due to this i will never use their services again. Their email and whatsapp responses are generic and no one can answer my questions. I believe I'm talking to chat bots and not actual people.
Thank you for contacting Cell C.
We sincerely apologize for the trouble you’ve experienced with canceling your fiber service and for any confusion caused. This is certainly not the experience we want for our customers.
We’ve referred your matter to our Fiber Team for urgent attention and resolution. They’ll be in touch with you to clarify and assist with the cancellation process as well as the outstanding invoices.
Thank you for your patience, and we’ll ensure this is addressed as quickly as possible.
Regards,
Cell C | TM
Thank you for contacting Cell C.
We sincerely apologize for the trouble you’ve experienced with canceling your fiber service and for any confusion caused. This is certainly not the experience we want for our customers.
We’ve referred your matter to our Fiber Team for urgent attention and resolution. They’ll be in touch with you to clarify and assist with the cancellation process as well as the outstanding invoices.
Thank you for your patience, and we’ll ensure this is addressed as quickly as possible.
Regards,
Cell C | TM