CD
Conrad D
1 reviews | Active since Nov 2018
07 Jan 2020, 14:42
Impossible to cancel a Cell C contract
Cannot get a contract cancelled. I have been calling the prescribed number 084 143 and get through to the client contact centre and not the cancellation department.
They do all the verification and the advise me to call direct which is not possible. They try to transfer me and then I just get back to the call centre. There is no way that you can get a contract cancelled like this.
According to the contract I have to give 30 days notice. This is impossible if one cannot get to the cancellation department.
Will consider cancelling all 4 of my contract when they are due for renewal. Are now fed up with Cell C
Helpful (0)
Replies (2)0
Replies (2)
Cell C's replyOfficial
07 Jan 2020, 15:04Good Day Conrad
Apologies for the unpleasant service experienced.
We will get a Consultant to contact you and assist.
^SM
Apologies for the unpleasant service experienced.
We will get a Consultant to contact you and assist.
^SM
Cell C's reply07 Jan 2020, 15:04
Official
Good Day Conrad
Apologies for the unpleasant service experienced.
We will get a Consultant to contact you and assist.
^SM
Apologies for the unpleasant service experienced.
We will get a Consultant to contact you and assist.
^SM
CD
Conrad D's updateReviewer Update
08 Jan 2020, 19:29The Cell C consultant has contacted me this morning at 7am and the problem was resolved efficiently.
Would have been better if it worked as designed to avoid the more than a hour wasted and all the frustration.
All's well ends well.
Thank you HP
Would have been better if it worked as designed to avoid the more than a hour wasted and all the frustration.
All's well ends well.
Thank you HP
CD
Conrad D's update08 Jan 2020, 19:29
Reviewer Update
The Cell C consultant has contacted me this morning at 7am and the problem was resolved efficiently.
Would have been better if it worked as designed to avoid the more than a hour wasted and all the frustration.
All's well ends well.
Thank you HP
Would have been better if it worked as designed to avoid the more than a hour wasted and all the frustration.
All's well ends well.
Thank you HP