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Riaan S

1 reviews | Active since Mar 2018

12 Mar 2018, 20:46

Impossible To bring My Account up to date with Cell C

I am a client of Cell C since 2007.

I miss 4 payments (R4000.00) on my contract with Cell C and want to rectify since 2018/03/02 but cell c refuse.

On 2018/03/02 I phone Cell C to make the necessary payments to bring my account up to date.(I want to pay all arrears with one payment). The legal department informed me that I cannot do this as my contract is terminated on 2018/02/28. I had a discussion with Mr Maropeng of Cell C on, 2018/03/07 after I send an e-mail.

Mr Maropeng of Cell C said NO, I cannot do this, I must pay my remaining contract term in full (over R12 000.00) then Cell C can give me back ONLY my numbers but CANNOT RE-INSTATE MY CONTRACT. Then I must go for the pay as you go option he said. My question is, how can Mr Mo****ng give vekishl2(a complainant on HelloPeter) the option to make payment arrangements and I believe (according to his feedback) his contract was also re-instated.

Why does Cell C not allowing me to bring my account up to date and continue with my contract benefits?

Can someone please assist me to speak to the relevant manager who will assist me to rectify my account so that I can use my three lines with cell c again!!!!!!!!

0
Replies (5)
Cell C
Cell C's reply13 Mar 2018, 07:22
Official

Good morning Riaan

We have escalated this matter for further assistance. Do expect communication during the course of the day.

We apologize for the inconvenience caused.

Regards

Cell C | PN

Cell C
Cell C's reply13 Mar 2018, 10:53
Official

Lungile has been in contact with you to assist and provide feedback regarding this matter.

Regards
Cell C | PN

RS
Riaan S's update13 Mar 2018, 13:41
Reviewer Update
Lungile contacted me today. But very,.. very poor feedback. On 2018/03/02 when I try to arrange with Cell C Legal to bring my account up to date, the very same day they gave it out/over for collection to Bake and Associates. I cannot believe it. She informs me that I must negotiate with the private collection company, Blake and Ass,.... if they will re-instate my contract, because Blake and Ass will then negotiate with cell c on my behalf if they find it fit to re-instate my contract. My understanding is .... Cell C is the mandate holder of the contract. I am still willing to pay my arrears in one instalment to Cell C. Can`t Cell C resolve the matter. What is so difficult.... I pay my arrears in one instalment and after Cell C received the payment they push one button on the system to re-instate my three contract lines. Really Cell C????
RS
Riaan S's update13 Mar 2018, 13:51
Reviewer Update
SOMEONE WHO WAS IN THE SAME SITUATION.......CAN SOMEONE ON THIS BLOG PLAESE GIVE ME ANY INFORMATION ON WHO TO CONTACT OR WHAT TO DO..
RS
Riaan S's update14 Mar 2018, 12:52
Reviewer Update
I phoned, after I spoke to Lungile of Cell C, Blake and associates yesterday, request to speak to an Afrikaans consultant...... they will phone me back shortly. the whole of yesterday passed up till now NO feedback from Cell C or Blake and Associates.