NR
Nukiwe R

1 reviews | Active since Apr 2015

02 Mar 2016, 12:19

IM NOT HAPPY

Hi All,<br> <br> Just got a not so nice call from cell insinuating that I have been dodging a payment from September and you have tried to contact me NUMERSOUS times and sms's every month. <br> <br> Firstly, I missed a payment last year which I'm a ware of, but in December, 2 payments went off my account and there after, I noticed 2 debit orders for cell C and I cancelled one as only one needs to go off.<br> <br> I don't appreciate being spoken to like a flight risk without even asking if I got to the so called messages/calls. I have not used the cell C line in almost a year because I lost it and do not feel the need to replace given the little value of the line but I do like and still use the phone. I was in store in Fourways in January and no one alerted me to this R549.00 owing until this call today.<br> <br> Advise to your call centre people would be to be friendly, ask questions and don't make assumptions and accusations. <br> <br> I have not received a single statement in over 3 years and despite having changed the address in store at greenstone, the statements now emailed to me are for an address I lived at 4years ago.<br> <br> Well the 549 is paid now and I can not wait for this contract to end!

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Replies (1)
Cell C
Cell C's reply02 Mar 2016, 12:25
Official
Hello Nukiwe,

Thank you for posting to us.

We apologize for the manner in which this matter was handled and for the inconvenience caused. One of our team members will contact you and assist. Do expect communication during the course of the day.

Regards
Cell C | PN

Best regards,