VM
Victor M
1 reviews | Active since Jul 2021
02 Jun 2026, 07:16
I'm happy with service
I've App**** Cellc 200GB of R299, 100GB Day and 100GB Night. This year's March 2026 bug I'm getting my data. Problem I've received a call from plus m re through Cellc and the told new I will benefit because I have Cellc contract. I were supposed to pay R299 for my contract but now paying almost double R546 and I cancelled the other plus more two month ago but even now the are still deducting double in my account. I'm not happy with the service because last month I did few calls to cancel the service
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Replies (2)VM
Victor M's updateReviewer Update
02 Jun 2026, 07:17I'm not happy
VM
Victor M's update02 Jun 2026, 07:17
Reviewer Update
I'm not happy
Cell C's replyOfficial
02 Jun 2026, 07:37Dear Victor M,
Thank you for bringing this matter to our attention.
We sincerely apologize for the frustration and inconvenience caused by the billing discrepancies and the difficulties you have experienced.
We understand your concern regarding the increase in your monthly charges and the continued deductions despite your request to cancel the additional service. We have escalated your query to our support team for investigation and resolution.
They will contact you directly with feedback and the outcome of their investigation as soon as possible.
We appreciate your patience while this is being looked into and apologize once again for the experience you have had.
Kind regards,
Cell C | RM
Thank you for bringing this matter to our attention.
We sincerely apologize for the frustration and inconvenience caused by the billing discrepancies and the difficulties you have experienced.
We understand your concern regarding the increase in your monthly charges and the continued deductions despite your request to cancel the additional service. We have escalated your query to our support team for investigation and resolution.
They will contact you directly with feedback and the outcome of their investigation as soon as possible.
We appreciate your patience while this is being looked into and apologize once again for the experience you have had.
Kind regards,
Cell C | RM
Cell C's reply02 Jun 2026, 07:37
Official
Dear Victor M,
Thank you for bringing this matter to our attention.
We sincerely apologize for the frustration and inconvenience caused by the billing discrepancies and the difficulties you have experienced.
We understand your concern regarding the increase in your monthly charges and the continued deductions despite your request to cancel the additional service. We have escalated your query to our support team for investigation and resolution.
They will contact you directly with feedback and the outcome of their investigation as soon as possible.
We appreciate your patience while this is being looked into and apologize once again for the experience you have had.
Kind regards,
Cell C | RM
Thank you for bringing this matter to our attention.
We sincerely apologize for the frustration and inconvenience caused by the billing discrepancies and the difficulties you have experienced.
We understand your concern regarding the increase in your monthly charges and the continued deductions despite your request to cancel the additional service. We have escalated your query to our support team for investigation and resolution.
They will contact you directly with feedback and the outcome of their investigation as soon as possible.
We appreciate your patience while this is being looked into and apologize once again for the experience you have had.
Kind regards,
Cell C | RM