RR
RR R

1 reviews | Active since May 2009

25 Apr 2019, 12:07

I'm done with these lying *******

This is my 5th post on Hello Peter! I have had no signal for the last four months. Only to find out that you have cancelled your agreement with the local Vodacom tower, while continuing to bill me.

Last week I received a call from someone in your technical department (Charles I think). His expert advise was "insert your sim card into the phone you're using and I'll call you back in 5 minutes", that was over a week ago - I'm still waiting.

This seems to be a trend at Cell C. I've phoned your call center numerous times, opened more than a handful of cases, have been promised by call centre managers, a technicians and your social media representitives that they would get back to me with a way forward - none of which has happened.

I'm paying a full month's contract, but I can't use my data.

To make matters worse, you've gone and helped yourself to funds in my bank account which are not due to you. After having to give your agent a lesson in Grade 1 Maths, he was finally able to see the error. I'm still waiting for that refund - looks like he needs a lesson on how to tell time too.

This is my fourth message on Hello Peter, it seems you have very little concern in how you deal with customers. I'm done with this company and want this contract canceled

0
Replies (1)
Cell C
Cell C's reply25 Apr 2019, 12:40
Official
The matter has been escalated to a senior consultant.  Do expect communication soon.

Regards
DA