I'm disappointed the manner the Cell C,have handled my case.on the 26 July 2019,Cell C debited my account and on the 30th July 2019.I called Cell C customer care,to find out if all my installments were settled.The Consultant Confirmed that ,my account is

I'm disappointed the manner the Cell C,have handled my case.on the 26 July 2019,Cell C debited my account and on the 30th July 2019.I called Cell C customer care,to find out if all my installments were settled.The Consultant Confirmed that ,my account is settled.

To my surprise on the 08 August I received email from Cell C,that I'm still on arreas and my line will be soon ,if can't pay immediately. This is not my fault ,I called C and I was told that I'm not on arreas. Why my line must be suspended without making arrangements?