I’m Beyond Words. The Worst Service Ever. Can’t Find The Right Word To Describe The Service

Good Day ,

I have been making calls since 30/06/2018 to cell c. The problem began when I went to paid off both the contracts I’ve had with cell c and I was charged for a contract I terminated.

I spoke to customer service and I was given incorrect information so I’ve been calling different department from Rentions to Accounts to the legal team and to customer services.

So I decided to write a review on hello Peter then I finally got cell c’s attention. I was emailed by someone from cell c by the name of Mpho Ndlovu and on the email He/She stated that there would be a refund of the R881,80 within the next 3-7 working days. So now I asked what about compensating me for the number of calls I’ve made on this number ********** 831? No one said anything anymore. Decided to write another review which someone responded to but didn’t provide me with the correct email address as I had asked for the complaints team or the head office email address So from Saturday til today I’ve been given incorrect information.

I called again and spoke to Comfort. She told me her manager was not gonna take over the call and hung up because she knocked off at 17:00.

I spoke to Nokwazi from KZN she takes the cup. She is obnoxious. She is absurd. She lacks soft s****. She lacks customer service. She is ill mannered. I’ve never been so disrespected and undermined by an agent. They all said whatever they said, I spoke to Paulina some manager who was rude as well but she’s nothing compared to Nokwazi. Nokwazi needs training I’ve never ever been this shocked and appalled by the service and attitude she gave me. She spoke over me. Yes I am the customer. I have every reason Be be angry because I have been messed about and she tells me not to give her attitude ??? Really? Please listen to the calls I’ve made on this number ********** 431 and this number ********** 831 from Saturday til Today. I was using my dads phone to get thru to cellc because I have exhausted my airtime on my phone calling and being told incorrect information

I need to be compensated for the number of calls I’ve made in order for you to rectify your mistake and again to be given incorrect information and again for being Disrespected by Nokwazi because if I could get the recording I can actually file a case against her. Imagine this whole thing escalating further-because of one agent who is absurd?

I am still waiting for a call from Nomusa Shange Manager from Customer Service to call me back because she promised to listen to the call where Nokwazi was trying to make herself popular with my expense.

I’ve never been this appalled Goodness gracious me wow. I’m beyond words and I don’t want any apology. Cell c has Apologized since Tuesday. I just wanna be compensated and refunded and move on with life.

Regards.

Kea Sehume