I'm Being Charged for a Cell C Contract That has Been Cancelled

I would like you, Cell C, to please explain why you are billing me for a data contract that I called to cancel on 31 October – a full calendar month beforehand as per your instructions – and which you only terminated on 1 December.

You have now sent me a bill for R1,564.35 for 'services used' on 1 December, despite me not using any of those services, since I expected termination to be at the end of November as explained by your agents.

I followed ALL your instructions to cancel this contract, visiting the V&A Cell C branch and chatting to agents there on more than one occasion and also calling your call centre.

I think this is *****ery – and I feel like you deliberately only pushed through the cancellation on 1 December to ***** my money.

Tickets created in this regard: *** *** *** ***

What's worse is that I have been a loyal and supportive customer for around 20 years and I did not expect this terrible service from you.