I'm Back!

Nobel Laurete Aleksandr Solzhenitsyn once said, "We know they are lying. They know they are lying. They know we know they are lying. We know they know we know they are lying, but still they are lying." This sums up the service I have received from the Cell C call center and the replies given on this very platform. On the 3rd of February I was told by ^MM that a credit to the amount of R1704 was app**** to my account. This was the incorrect amount as simple maths dictates that R79 x 24 = R1896. To add insult to injury, I called the call center to confirm whether my account was credited and I was informed I had R1386 credit! Regardless of whether they have already subtracted this month's debit (~R220), this amount is even lower than the incorrect amount of R1704.

Should someone not contact me to correct this situation of gross incompetence and misinformation, I will have no choice but to take this further with the Consumer Ombudsman.