BR
Bonginkosi R

1 reviews | Active since Jul 2016

26 Jan 2017, 11:22

Im about to sue you ****ers now

<p>Whomever this concerns</p> <p> </p> <p>I would say "Good Day" but nothing good about a day that involves Cell C.Once again ,after 3 other reviews i drafted to cell c they managed to mess up my day.I called in December to ask for a settlement amount on my ********** open line.I was then given a settlement amount of R1588,40 which i paid up in full on the 20th December 2016.</p> <p> </p> <p>I called cell c some days later asking about my settlement and was told that they have received it.To my surprise,this morning (26/01/2017) i get a notification stating that R1513,25 has been debited on my account.First and foremost when i called Cell C nobody could assist.</p> <p> </p> <p>All i want if for Cell C to return my money back into my account before the end of the day,and an explanation as to why such connery was app**** to me.I loathe ever walking into a Cell C shop to purchase anything because my life has been hell since</p> <p> </p> <p>A very disgruntled ex-customer</p> <p>Bonginkosi Radebe</p> <p> ********** 237</p>

0
Replies (3)
Cell C
Cell C's reply26 Jan 2017, 11:36
Official

Thank you for posting to us.

We will ensure that this matter is sorted. Do expect communication from one of our team members during the course of the day.

We apologize for the inconvenience caused.

Regards
Cell C | PN

BR
Bonginkosi R's update26 Jan 2017, 15:37
Reviewer Update

To be quite honest,i appreciate the call that i got from Cell C to rectify the error.The only problem is that now it becomes my problem to reverse the money with the bank.I have been on the line for 30 mins with Standard bank callcentre and am not getting through.

i eventually managed to get through though,and reverse the money.I hope this inconvinience will not happen again

thank you for calling me

Cell C
Cell C's reply26 Jan 2017, 15:43
Official

Thank you for providing us with feedback, we are glad that you have been assisted.

Have a lovely day further.

Regards

Cell C | PN