I'm a so called VALUED CUSTOMER!!! BULL****

I don't feel like a so called value customer anymore with cell c. There incompetence frustrated me to a point of break down today!!!!!

Since 31st of August 2021 cell c deducted twice the amount of my normal contract? When I called in the 31st then the call taker said there's a glitch on the system and they will reimburse me within 14 days? I waited and waited? Eventually I called back but still nothing happen matter would be escalated? 3 different call takers same question same frustration? I eventually told them okay keep it then and use it for September? The call taker said okay we will make a note?

September the contracted amount went off again? I reversed it the 15th also went off I reversed it? Cause my account is already one mnth ahead?

I called in and asked what's going on the call taker said they have my account confused with someone else? I asked them to rectify it?

October came, more money taken the 15 of Nov more money now December twice the amount cause my account is suddenly in arrears?

I called 23 times I sent 42 emails but no one is able to help me? My account was paid up 3 months ahead cause of cell c incompetence of debiting more than they suppose to? But according to one call taker the account isn't in arrears its a fault at cell c, another call taker they will escalate the situation, another call taker the matter will be sent to financial support but absolutely nothing has been done?

Now I'm under some credit dispute but my account was never in arrears? Even according to my bank that I went to today that my account is paid 3months in advance?

So what the hell is cell c doing?

I am done so done with cell c I have no hope for this company I been with cell c since 2006 never ever had this problem with them?

No one can do nothing I told so many call takers take this account of the credit dispute but no one could help me but the quick to send emails saying the account is in arrears yet it goes of every mnth as per debit order? Only since August has the problem arised since then no one could help!!

So called valued customer but can't upgrade because of cell c *********** ways of handling accounts?