ILLETERATE AGENTS AND THEIR MANAGEMENT

Their call center agent are so illiterate. Made a call and asked for a legal department and they've told me that they only have two departments of which are contract and prepaid. I needed their assistance since well Glocell handed over everything to Cell C. I have a problem with a ********** account that was opened under my name through Glocell and their legal department said they've sorted out the problem even sent me a confirmation letter stating the matter have been resolved and my name is also cleared on their system. THE MATTER IS STILL NOT RESOLVED AND CAN'T GET CREDIT ANYWHERE BECAUSE OF THAT.