1 reviews | Active since May 2016
*******ly taking funds from my bank account
<p>There were monies taken from my bank account from November 2015 and up till today was not credited back November 2016. Only stopped taking the fuds from my account end of January 2016 and all came up to R650.00 odd rand. I have spoken to basically everyone at Cell C and emailed the people that were involved. they had another contract to my name that was not mine. They promised to sort out the matter and refund me the monies taken and as statemed before that its November 2016 and no funds have been returned. I decided to cancel my contract with Cell C due to lack of cusomer intrest and not assisting with the refund. I was still told to pay a cancelation amount to get myself off Cell C but had to do so cause there was no other way as i wanted out from them, I asked if that was all that was needed to be paid and was informed that was all. I asked about my refund and was advised that they will look into it and get back to me. No one got back to me and no update was given on the matter. They forgot about me completely again. Now i recieve a call from Cell C informing me that i need to pay R999.51 for a billing of the last month i used there services and when confronting them of the refund amount i was told its not there department that i should be talking to and should call once again for the 100th time 084 140 to get my query resolved but if i dont settle the amount they will add me for bad credit and ill be handed over.WAHT A CHEEK FROM CELL C. fist they ***** money from my account and now they want to hand me over for bad credit. They should be taught a lesson for illigally taking transations doing people in. All they can say it was a mistake. We should get all the people they done in and take further measures. I think my story will get some places attention.</p>
We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants in the escalations team will contact you and assist with this matter.
Do expect communication during the course of the day.
Regards
Cell C | PN
We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants in the escalations team will contact you and assist with this matter.
Do expect communication during the course of the day.
Regards
Cell C | PN
Lungi confirmed that she has contacted you and provided interim feedback.
Regards
Cell C | PN
Lungi confirmed that she has contacted you and provided interim feedback.
Regards
Cell C | PN
Cell C called me and investigated the problem and discovered that the mistake/Problem is sitting from there sit and that the appoligies after making me to feel like the victim. This is what i was talking about. Now requested once again about my refund on the R650.00 odd rand that was taken illigally from my bank account without my premission they will get back to me today. Lets see if that happens at all?
Cell C called me and investigated the problem and discovered that the mistake/Problem is sitting from there sit and that the appoligies after making me to feel like the victim. This is what i was talking about. Now requested once again about my refund on the R650.00 odd rand that was taken illigally from my bank account without my premission they will get back to me today. Lets see if that happens at all?
Lungi has been in contact with you to assist and provide feedback regarding this matter.
Regards
Cell C | PN
Lungi has been in contact with you to assist and provide feedback regarding this matter.
Regards
Cell C | PN
