*******ly loading benefits on account

I contacted the Cell C customer service desk on Thursday morning 01 February 2018 and informed them that the debit amount that is going off on my account since November 2017 is incorrect. She in return informed that there is a benefit loaded on my account called "Get More" that i did not activate.

She then transferred me to the relevant department and another lady informed me that they will investigate and will return with a resolution within 24 - 48 hours. It has now been 120 hours (5 days) later and no one returned with a resolution or even a phone call.

I did not activate this benefit on my phone when their agent contacted me in the first place so how can they just go and activate it themselves, this is ******* and *********. I informed them that they need to cancel this benefit and refund my money and nothing happened as yet.

Now I am getting sms's on my cellphone stating that i am in arrears with my cellphone account. This is extremely bad service on their part.