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Mark H

1 reviews | Active since Jun 2018

12 Sept 2018, 16:57

*******ly Created Fibre Contract From Obligation Free Fibre Trial With Another Company

I was offered a free 6 month Fibre trial by Iconnect Fibre To the home in my Complex in October 2017. In the 4th month I called the call centre to tell them that I would not be interested in the product as i was moving house. To my horror the ********* Cell C has *******ly registered a Cell C fibre to the home contract in my name and has being billing me for a FREE obligation free trial since then to the tune of R5 123.8 to date.

I did not agree to taking out this product with Cell C let alone committing to a commercial product as part of the obligation free 6 month trial. Please terminate this contract and all information on ITC relating to it with IMMEDIATE effect. I will also be calling into radio 702 to highlight this completely ********* business practice and theft.

0
Replies (10)
Cell C
Cell C's reply13 Sept 2018, 07:33
Official

Good morning Mark

We have referred this matter to one of our team members for assistance. Do expect communication during the course of the day.

We apologize for the inconvenience caused.

Regards

Cell C | PN

MH
Mark H's update18 Sept 2018, 16:37
Reviewer Update
Still no response from the fibre department. Nothing has been done to address my problem as yet!
MH
Mark H's update19 Sept 2018, 07:49
Reviewer Update
Day 7 and not a single reply or feedback from the Fibre division.
Cell C
Cell C's reply19 Sept 2018, 09:19
Official

Kindly note, our consultant is following up on this matter with the relevant team and feedback will be provided.

Regards

Cell C | PN

MH
Mark H's update20 Sept 2018, 04:13
Reviewer Update
Day 8. Now call no email, absolutely NO correspondence from the Fibre department. Absolutely pathetic! This is despite hellopeter complaints and several individuate logged to the Fibre accounts department via the call centre. Take note public who are considering any product with this company, their customer service is an absolute joke!
Cell C
Cell C's reply20 Sept 2018, 14:54
Official

As per feedback, they are waiting for your cancellation letter which should be received from iConnect. Please advise if you have forwarded the letter then we will gladly follow up with them and a way forward will be provided.

Regards

Cell C | PN

MH
Mark H's update21 Sept 2018, 07:30
Reviewer Update
Day 10 and his ******* IS STILL going on and not a single call from the Cell C Fibre team. I called into the Iconnect call centre in 2017 to cancel the TRIAL service in month 4! This was never a contract! Who said this was a contract? Why have you *******ly converted a trial service which I cancelled at your call centre in Month 4? Iconnect and Cell C have *******LY registered a contract in my name. I do not even live at this address anymore! Public take note of this blatant theft! I will be logging a formal complaint with ICASA. I would like Cell C’s CEO’s contact details please.
MH
Mark H's update25 Sept 2018, 16:18
Reviewer Update
Cell C Social Media agent called me this morning saying that Iconnect says I didnt cancel the trial??? I called the call centre cancelling this Trial last year before I moved from my old place in month 4. I dont even live at this address anymore hence why i initially cancelled in month 4. Consultant then tells me to contact Iconnect? How do i contact Iconnect when they are now part of Cell C and i don't have their contact details? What is the point of your role if you cannot assist? Why has a contract been registered in my name and continued to exist without payment for a YEAR? I want answers to all of these questions. This is a shocking company! DO NOT do fibre with Cell C, ever!
Cell C
Cell C's reply26 Sept 2018, 11:06
Official

Kindly note that the matter has been escalated for further assistance.

Regards

Cell C | PN

Cell C
Cell C's reply27 Sept 2018, 15:47
Official

As per feedback, Divian is assisting you with this matter.

Regards

Cell C | PN