1 reviews | Active since Feb 2011
*******ly Contract With No Agreement.
Good Day <br> <br> i recently did my upgrade extending my contract for another 2 years, I agreed to staying on a straight up 400 with a Note 4 the man said he even catered a deal for me at R560. I then receive msg's that i am receiving 3.0GB worth of Data i log onto my profile and i am on a smartchat 3GB it only gives you 75 Min i said no to that contract on 3 occasions prior to my upgrade due to the fact that i need minutes not Data. i phoned the call center and after explaining what happened twice to 2 different call center agents who kept saying i cant migrate (you put me into that contract *******ly as i agreed to a straight up 400) They then informed me they will have to get the recording i says please do so you can put me on the correct package again they said it will take 3 days and its been 3 weeks since then i have not received a single call i have phoned atleast on 5 different occasions with the same response we will escalate this and you will receive a call withing the next day or so all empty promises and lies. This is ******* i have not given written or verbal agreements to that contract. <br> <br> My ***
You have come through to the correct platform for assistance and a resolution will be provided. Sincere apologies for the inconvenience caused.
One of the consultants in the escalations team will contact you soon and assist with this matter.
Regards
Cell C | PN
You have come through to the correct platform for assistance and a resolution will be provided. Sincere apologies for the inconvenience caused.
One of the consultants in the escalations team will contact you soon and assist with this matter.
Regards
Cell C | PN
