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shane G

1 reviews | Active since Jun 2012

15 Apr 2015, 12:45

******* Practice

I phoned Cell C direct on the 13 April to please add the smart data 2gig contract to my existing prepaid number and it was promised a new sim card will be delivered to my work. To my suprise i received a sms stating 2gig giga night and 12 minutes was loaded on my sim. This consultant added the wrong package. He added the Straight Up 30 and a once of giga night. ***. Called in immediaetly and as expected no assistance. Itumeleng could not be found. Eventually i cancelled the whole contract as this is uncalled for and a very nice consultant, Akeel cancelled me and placed me back on prepaid. Bought me R100 airtime after that and 30 minutes later Cell C put me back on the data contract and took ALL MY AIRTIME!!! Spoke to Simphewe the supervisor, not helpful as he stated i got what i asked for and i did not load airtime. Even the cancellation department could not explain what is happening. Im still awaiting feedback but nothing. I want this ******* contract to be removed, put me back to prepaid and most importantly, GIVE ME MY R100 AIRTIME BACK IMMEDIATELY. Cant wait for my contract to expire.

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Replies (1)
Cell C
Cell C's reply15 Apr 2015, 13:28
Official
Hello miss sa,

Thank you for posting to us.

We have referred this matter to one of our team members for assistance. Do expect communication soon.

We apologize for the inconvenience caused.

Regards
Cell C | PN

Best regards,