******* Out-of-Bundle Data Charges

Please see previous reviews where I state numerous dishonest practices from Cell C with regard to OOB data charges.

Still no answer from Cell C to explain their out-of-bundle data charges and how they do not comply with Icasa rulings.

Cell C now makes the argument that Icasa allows them, after amendments to the original ruling, to ask customers to opt-out of OOB data charges from airtime. This is a tenuous argument, not even close to the spirit of the Icasa ruling, but in any event, Icasa also makes the following point:

4.4 Regulation 8B(2) of the Regulations is hereby amended by substitution for the following sub-regulation: “(2) Where an end-user does not opt-in to out-of-bundle data charge as per regulation 8B(1)(c) above, a Licensee must not permit any out-of-bundle data usage by an end-user until such time that an end-user purchases new data bundles or opt-in to out-of-bundle usage. In the event that an end-user does not make an election, whether to opt-in or opt-out of out of bundle usage, the Licensee may either immediately terminate data services or continue to provide data services, provided that the provision of the service shall be on the same terms and conditions applicable under in-bundle usage.

Please read carefully Cell C, for those who made no election, like me, because of your shoddy and dishonest flip flop about what we as customers were being asked to do, you were allowed to continue data service but only "provided that the provision of the service shall be on the same terms and conditions applicable under in-bundle usage"...

Simply, you are not allowed to continue charging inflated OOB data fees. Full stop!

Did you charge me the same as in-bundle usage? No. You didn't. Which is *******. Will one of you address this *****?

I will keep coming back here and complaining. You can bet on that.