******* deductions and threats

On 9th June i called Cell C to switch both my contracts to Pre-paid due to appalling service received and was told that from 9th July i would be on pre-paid which i was. I also enquired on the same call if there are any further charges that i would need to pay and the agent confirmed i don't need to pay any further amounts and provide me with reference ***.

No 2 months later i am being threatened by an attorney firm, VVM on behalf of Cell C saying that i have two amounts outstanding of approx R 400 each but have not been able to provide me with statements or evidence of this claim after numerous requests and now have the audacity to put a face locator on my credit profile which is ******* and still have not called me back of advised how these amounts are made up.

I have now reported VVM to the complaints board and will report Cell C to the Ombudsman/ Complaints board as well.

It is clear to me that nothing about Cell C has changed in the last few months about me complaining and eventually having to move to pre-paid. I was also refunded by them for unauthorised debits and now they are clearly starting their ******* again.