1 reviews | Active since Aug 2011
******* DEDUCTIONH ON MY ACC
I have been getting ******* deduction on my bank account for a contract I don't have. Apparently the deductions started in June according Cell C and only noticed it in them end of November of which I did a reversal of the transaction. I went to a cell C store in kinelworth centre cape town to explain the matter but was told that there was nothing they could do and was given a call centre no. In December I got a call from the call centre regarding the deductions and this was my response: About 3 years back I had a contract with cell C of the number that was in question. It was a 2 gig data contract with a 3 gig night surfer deal in it for free for Red. In Jan 2015 I lost the simple and then went to cell C store in zee watch cape town where I did a simple swap and paid R114 for that service, the contract term was finished and I was running on month to month basis with cell C. May the simple had a problem and I was not receiving any network and Internet, phoned cell C call centre and was told that I would have to pay money again in order to get another card and I refused to do so as I had recently bought the card. I cancelled the contract, evidence are recordings.
We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants in the escalations team will contact you and assist with this matter.
Do expect communication during the course of the day.
Regards
Cell C | PN
We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants in the escalations team will contact you and assist with this matter.
Do expect communication during the course of the day.
Regards
Cell C | PN
