******* charge to expired contract

I had a contract with Cell C in fact two contracts, one expired in March 2017 and the either in July 2017. In May 2017, when I called to enquire about my account, I discovered that my contract has expired in March 2017 already, on which I was told that I should have called them to cancel an expired contract and I should give them 30days cancellation period.

Whilst we were chatting the call got cut-off and I could not call back, and the so called "customer care" consultant never bothered to call me back either. Before the call was terminated, I requested that the contract, non existence contract , should be stopped as from the 1st of June 2017. The consultant told me to call another number for retention and cancellations and in any event I would need to give them 30 days notice (extra days to get money from me ironically).

I then further called in June, requested the same and nothing happened, I called again in July nothing happened until they decided to cancel the contract end of August. Effectively they continue charging me, I refused to pay and my account was suspended as from June till August 26. I decided to pay in August because I want to port my account to Telkom due to bad service I have had to endure from Cell C call center and the company for the past 24 months.

O the 25th of August, the contract was terminated (converted to Prepaid) but I was charged a full month fee despite the fact that the contract expired in March, and I requested on several occasions. Even if I had to give them a 30days, the contract should have been canceled at the end of June at worst July? but it was not the case instead they continued to charge me, ****************.

Today i spoke to Tshego from Cell C who, never prepared to listen to me and kept repeating that i received a benefit, i forfeited July minutes yet the fone was suspended by Cell C. she then slammed the call on my ear whilst I was talking. very rude and the very same abuse i had to endure from Cell C so called customer care .

I would never consider Cell C in my life, Telkom is much better in all aspect including service, data prices and call charges. Cell C are bunch of ****** who do not care about the customers.

Very dissappointed with Cell C. I warning other customers please do not fall pray to the Cell C ****. if you can help it use other networks who will take you serious and respect you.