MN
Mohamed N

1 reviews | Active since Oct 2015

24 Oct 2015, 12:48

******* Cancellation waiting period

Hi<br> I have 3 month to month contracts with cellc, which i have for more than 10 years.<br> Over the period of the contracts i have had numerous problems which cellc never ever sorted out within less than 2 months.<br> <br> Now to cancell and to port out they are making me suffer with them for another 1 month before they cancell my contracts. <br> <br> I have had enough of cellc and want to cancell immedietely due to not recieving my invoices for the past one year.<br> <br> I REFUSE TO WAIT FOR ANOTHER MONTH<br> AS CELLC HAS NOT FULFILLED THEIR PART OF THE AGREEMENT.<br> AND THUS BROKEN THE CONTRACT.<br> I AM NOW INFORMING MY BANK TO STOP THE DEBIT ORDERS FROM CELLC AND WILL ONLY PAY CELLC ONCE MY 3 NUMBERS HAVE BEEN PORTED.<br> <br> IF YOU REFUSE TO CANCEL AND PORT MY 3 NUMBERS,DO NOT CONTACT ME BUT RATHER I DEMAMD THAT THIS COMPLAINT OF MINE BE SENT TO THE CEO OF CELLC AND THAT I BE GIVEN A REFERENCE NUMBER IMMEDIATELY SO THAT I CAN LOG A COMPLAINT WITH ICASA.<br> <br> IF THIS IS NOT DONE BY THE END OF THIS MONTH I WILL PUT UP POSTERS IN OUR 3 MAJOR CITIES WHICH WILL ONLY BE REMOVED ONCE CELLC PAYS ME THE COST OF THE POSTERS.<br> ALL CORRESPONDENCE MUST BE VIA EMAIL ONLY AND SHOULD INCLUDE A NUMBERS WHICH I CAN CALL(NOT THE 140 NUMBER).

0
Replies (1)
Cell C
Cell C's reply26 Oct 2015, 05:29
Official
Hello Frustrated cellc,

Thank you for posting to us.

We will ensure that this matter is sorted amicably. Do expect communication soon.

Apologies for the inconvenience caused.

Regards
Cell C | PN