******* actions by Cell C

I have already made a complaint on HelloPeter about the horrific experience I have had with Cell C over the past 6 months.

After I lodged a complaint on HelloPeter someone contacted me from Cell C stating that the issue will be resolved. Three days later I am still sitting without internet and Cell C still charging us *******LY for something we did not request.

I am constantly being put through to different people, and the people I have been in contact with are changing their stories left, right, and centre. I was inform by a senior person that Cell C is in the wrong and that we will be credited for the full amount and only be charged for our internet (I have the email). NOW!!!!! I'm informed (indirectly from the same person) that my account is outatanding the money *******LY charged, and my account will only be activated once we pay money we don't owe.

Cell C is bullying us into paying an amount that we did not request. According to the Consumers Protection Act we have the upper hand and we will take the legal route should this not be resolved by Friday, 4 May.

This is UNACCEPTABLE!!

Should Cell C see this moment, I am shocked and disgusted by the incompetence from Cell C. All these persons hide behind the telephone and no one accepts accountability or responsibility for their own mishaps. Shocking!