RA
Rossouw A
1 reviews | Active since Jun 2009
26 Nov 2021, 07:01
Ignoring ***** report
I have sent 10 e-mails to Cell C in the past month reporting a ********** debit order which has been taken from my account repeatedly, each time attaching the relevant supporting documentation as confirmed by their call centre.
I have received absolutely no response except for an auto-reply stating that I can expect feedback within 48 working hours.
The call centre cannot offer any additional assistance and both the ***** Department and Customer Care clearly do not care at all.
Pathetic!
Helpful (0)
Replies (3)0
Replies (3)
Cell C's replyOfficial
26 Nov 2021, 07:42Hi Rossouw
Thank you for contacting Cell C.
Our team will be in touch to provide assistance regarding the matter that you have raised.
Regards
^MP
Thank you for contacting Cell C.
Our team will be in touch to provide assistance regarding the matter that you have raised.
Regards
^MP
Best regards,
Cell C's reply26 Nov 2021, 07:42
Official
Hi Rossouw
Thank you for contacting Cell C.
Our team will be in touch to provide assistance regarding the matter that you have raised.
Regards
^MP
Thank you for contacting Cell C.
Our team will be in touch to provide assistance regarding the matter that you have raised.
Regards
^MP
Best regards,
RA
Rossouw A's updateReviewer Update
16 Dec 2021, 11:31Three weeks later, plenty of empty promises and still no refund. In the meanwhile I'm out of pocket by several thousand Rands due to Cell C's continued incompetence!!
RA
Rossouw A's update16 Dec 2021, 11:31
Reviewer Update
Three weeks later, plenty of empty promises and still no refund. In the meanwhile I'm out of pocket by several thousand Rands due to Cell C's continued incompetence!!
RA
Rossouw A's updateReviewer Update
22 Dec 2021, 11:29And still nothing. Pathetic! :(
RA
Rossouw A's update22 Dec 2021, 11:29
Reviewer Update
And still nothing. Pathetic! :(