Ignored all previous complaints

This the the third complaint regarding the same matter - I do not have signal on my Cell C number. I have repeatedly brought this up since NOVEMBER 2015 - and received standardized responses from Cell C. In Feb 2016, a technician finally came to my property to \assess\" and promised to follow up but never did. Tonight, I am on call and the hospital I work at claims they have been trying to get hold of me and could not. My phone is on. As a result, a patient has suffered significant morbidity. Sould the family decide to take legal action, kindly provide me with contact details of the person I should direct the hospital to regarding the legalities hereforth. Kindly also release me from my contract if you are unable to provide the service that I am paying for. "