DH
Dvid H

1 reviews | Active since Sept 2016

21 Oct 2021, 07:39

If your thinking of contracting with cell c - think twice, I repeat think twice - Incorrectly debited me in 2 consecutive month, now m told I have a credit but I was debited over 200% more than what they must debit after calling them last month and being

I have a contract of R329 with Cell C, last month they debited me R1 933 and when I called they confirmed they incorrectly debited me and had to reverse and pay the right amount manually. They informed me that payment was received and allocated, today they debited me R1 036 instead of R329, when I call I'm told its incorrect and I even have a credit of R500 for the previous month overcharge. Every month I must spend over 1 hour of my time sorting cell c issues and doing reversals - this is unacceptable and destroying my bank score with reversals. This is what I get after over 10 years of loyalty with many contracts that I took with Cell C, guys you are warned plz think twice before making any commitment with Cell C

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Replies (5)
DH
Dvid H's update21 Oct 2021, 08:57
Reviewer Update
Yes call me on my phone and note the reference of ***
Cell C
Cell C's reply21 Oct 2021, 10:21
Official
Thank you , we'll be in touch.

^NH
DH
Dvid H's update22 Oct 2021, 22:18
Reviewer Update
Until now no one has called, all I am getting is an sms saying the matter has been resolved - seriously? Resolved by who? Who spoke to who? 😳😳😳
Cell C
Cell C's reply23 Oct 2021, 14:41
Official
Hi Dvid

We do apologize, we have sent  a follow up request to the lady assisting.

^NH
DH
Dvid H's update26 Oct 2021, 16:01
Reviewer Update
Even now, m still waiting 6 days later