CR
Collin R

1 reviews | Active since Nov 2015

28 Aug 2018, 14:57

If you want to switch networks avoid Cell C, they ****med me R900

I bought a cell c simcard and wanted to load a 365 days data bundle as they advertised on their website.

I loaded R910 airtime. And tried to buy the data, couldn't find it on their ussd options. Then I called their contact centre who said they will surely load the data for me.

When I checked my data balance I noticed I only have 30 days data.

I stoped using the SIM card and logged a complaint with them, the call centre manager assured me she listened to the call and heard me saying 365 days data, however she doesn't have the mandate to correct this. She will escalate this. 4 days later which is today nothing from cell c.

Ref: ********** 749 Ref: ********** ********** 52

0
Replies (4)
Cell C
Cell C's reply28 Aug 2018, 15:23
Official

Good afternoon Collin

We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants will contact you and assist.

Do expect communication.

Regards

Cell C | PN

Cell C
Cell C's reply30 Aug 2018, 12:45
Official

Mpho confirmed that he has assisted you with this matter and we trust that an amicable resolution has prevailed.

Regards

Cell C | PN

CR
Collin R's update30 Aug 2018, 22:50
Reviewer Update
Mpho was excellent in handling my query. Resolved it in a day
Cell C
Cell C's reply31 Aug 2018, 07:57
Official

Thank you for sharing your appreciation with us. We are happy to hear that Mpho was able to assist in a commendable manner.

Have a lovely day further.

Regards

Cell C | PN