If you want to lose your money then support cell c.

My bad experience with these people started about a year ago when they registered me for "get more" and didn't provide a user name to use the service. After months of fighting I got the service canceled but was never refunded. So they charged me for something they didnt provide, kind of sounds like steeling hey? Atleast to me it does but I learnt to ignore that.

Now a few months later I find myself dealing with cell c insurance and before I get into this monumental mess up cell c calls c-sure I would just like to ask if cell c is trying to purposely **** people off by providing this "lack of a service"?

So long story I have an email from cell c insurance stating that a repair will not take longer then 21 days from when my device was handed in and now its been more then 21 days and all I get when calling the call center is excuses "were waiting for parts", "we cant get hold of the repair centre", "your phone will be done soon", " your phone will be shipped to the store soon"

Funny enough all these excuses mean nothing when you promised a specific turn around time. I now expect the phone to be replaced today still I'm sick and tired of false promises and I'm starting to think cell c purposely advertise services they cant manage and then hope when you become frustrated enough you will just leave them with your money and carry on with life. Well they have met the wrong customer. This is the first if me going public with this lack of service and I will make it my personal mission to be heard if this isn't solved today the 23 of June. I dont care if I have to go pay for a billboard next to the N2 to put this on, if that's what it's going to take then that's what I'll do.

This is the mail I received from c-sure stating my phone wouldnt take more then 21 days to fix.

"Good Morning

I hope this mail finds you well.

Kindly note that we understand your frustration regarding the process. Please be advised that we have a procedure and process to follow regarding individuals claims. With regards to yours, you will need to book the device to your nearest Cell c store. Follow up regularly to avoid the 21 days turn around time. Claim process takes long when you are not doing following ups on your claim.

As mentioned on your mail, you have a pending claim. We need the device to be booked, make sure the store sends your device to the centre the same day.(meaning you need to take it to store before 12pm). After 2-3 days follow up( call the call centre/ send a follow email) to confirm if the devise has been quoted. When the repair centre receive a device, it takes 2 - 3 working days for it to be assessed and quoted. We will then provide you with excess and banking details. when payment has been received. Please note that the repairs can take up to 7 -14 Business days depending on part availability needed to complete your repair.

When you follow up on your claim, it doesn't take 21 days.

I hope you find the above in order, please advise should you have any questions. Regards Noluthando

Ticket ID: 331279 Subject: Pathetic turn around time Priority: Medium Status: Answered"