CO
Crystal O

1 reviews | Active since Sept 2018

13 Sept 2018, 14:32

IF YOU WANT A GOOD SERVICE PROVIDER- DO NOT OPEN A CELL C CONTRACT, YOU ARE WASTING YOUR MONEY AND THEY WILL FRUSTRATE YOU BEYOND WORDS!!!!!

So..... after opening a case yesterday, i received a voicemail as i missed the call. The mail said :

Dear Mr/Ms

Thank you for contacting us.

Please note that I have been trying to contact you with regards to your Hello Peter and to no avail. I have left voice messages and sent an email however I have heard no response. I am now closing the case as it is over three working days without any response from your end.

Regards

Firstly!! the case was only opened yesterday afternoon!!!! So seems when they try fix the problems they still manage to frustrate a person!!!!

I have tried to contact the gentleman who sent the mail Moses Mo***eng. But nobody at Cell C or the customer care can help me? So He does not respond to my mails, theres no contact number on the email, he does not leave a contact number to call him back on and no one can help me reach him??? So if you are driving and miss the call, well thats too bad, you cannot call back or ever reach the person. I am LIVID!!!!!!! CELL C IS THE WORST SERVICE PROVIDER!!!! IF YOU WANT GOOD SERVICE, CELL C IS NOT THE PROVIDER YOU WANT TO BE WITH. I CANNOT WAIT FOR MY CONTRACT TO EXPIRE I WILL NEVER OPEN A CONTRACT WITH THEM EVER AGAIN, QUICK TO TAKE THE C SURANCE MONEY EVERY MONTH BUT I CANNOT GET ANY ANSWERS ABOUT MY PHONE OR EVEN REACH ANYBODY COMPETENT ENOUGH TO ASSIST ME!!!!!!!!!!!

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Replies (3)
Cell C
Cell C's reply13 Sept 2018, 14:43
Official

Good afternoon Crystal

There must have been an error as the case was actually logged yesterday, apologies for the poor service. We have escalated this matter for assistance.

Do expect communication.

Regards

Cell C | PN

Cell C
Cell C's reply17 Sept 2018, 12:55
Official

Kindly note, Moses could not reach you on your contact number. However, he has referred the matter to C surance for assistance and feedback will be provided.

Regards

Cell C | PN

Cell C
Cell C's reply19 Sept 2018, 09:34
Official

Moses confirmed that he contacted you and you advised him of an email from Csurance confirming that your claim is with the underwriters and will be finalized within 7 days.

Regards

Cell C | PN