If you dont like it then go somewhere else

<p>I already have a contract with Cell- C and want to get the MiFi router for home use, I apply online and then get a message saying i need to sumbit documentation - I go online, to check if there is any status to see what exaclty they need, i see nothing, then decide to use their live help chat function, this is the service i get from Lorato:</p> <p>LERATO: HI, MY NAME IS LERATO. HOW MAY I HELP YOU? <br /> JOHNATHAN: HI LERATO <br /> JOHNATHAN: I HAVE PLACED AN ORDER: REF_55618 - DONE THIS ORDER ONLINE, I HAVE AN EXISTING CONTRACT WITH CELL-C BUT I GOT A REQUEST TO SUBMIT DOCUMENTATION, WHAT DOCUMENTATION? <br /> LERATO: YOUR ID COPY ,PROOF OF RES ,3 MONTHS BANK STATEMENT AND PAYSLIP . <br /> JOHNATHAN: WHY <br /> JOHNATHAN: I ALREADY HAVE AN EXISTING CONTRACT WITH YOU</p> <p>JOHNATHAN: THAT MAKES NO SENSE <br /> JOHNATHAN: ARE YOU STILL THERE? <br /> LERATO: YES <br /> LERATO: THAT IF FOR SECURITY CHECK IF NOTHING HAS CHANGED . <br /> JOHNATHAN: THAT STILL DOES NOT MAKE SENSE, BECAUSE IF ANYTHING HAD CHANGED, YOU WOULD NOT BETTING MONEY FROM MY EXISTING ACCOUNT/CONTRACT - NOTHING ON MY ID IS GOING TO CHANGE, MY BANK ACCOUNT DETAILS ARE STILL THE SAME, I STILL GET A SALARY BECAUSE YOU STILL GET YOUR MONEY EVERY MONTH <br /> JOHNATHAN: CHECK MY ACCOUNT HISTORY PLEASE, I ORDERED A IPHONE 4 ALONG WITH THE CONTRACT I HAD WITH YOU GUYS - THERE WAS NO ISSUES WITH THAT AND NEVER HAD TO SUBMIT DOCUMENTATION, JUST A COPY OF MY ID WHEN TAKING DELIVERY <br /> LERATO: I GET YOU HOWEVER IF YOU DO NOT SUBMIT THEM UNFORTUNATELY YOUR APPLICATION WILL NOT BE PROCESSED . <br /> JOHNATHAN: SO IN A NUTSHELL WHAT YOU ARE TELLING ME IS TO APPLY FOR A NEW CONTRACT EVEN THOUGH I HAVE ONE ALREADY WITH YOU AND THAT IF I DONT WELL THEN TOUGH GO LOOK SOMEWHERE ELSE? IS THAT YOUR CUSTOMER SERVICE THAT YOU PROVIDE ME WITH TODAY? <br /> LERATO: THAT IS NOT WHAT I SAID AT ALL ,HOWEVER THOSE ARE THE DOCUMENTS WE WOULD NEED TO APPLY FOR A NEW PHONE .THAT WAS ME GIVING YOU GOOD ADVISE <br /> JOHNATHAN: YOU ALREADY HAVE MY ID, YOU ALREADY HAVE MY BACK ACCOUNT DETAILS, WHY DO I NEED TO SEND THIS TO YOU AGAIN, FOR WHAT, TO SEE IF MY FACIAL FEATURES OR ID NUMBER CHANGED, OR THAT MY BACK ACCOUNT CHANGED? YOU STILL GETTING MONEY EVERY MONTH SO WHY DO YOU NEED TO CHECK IF ANYTHING CHANGED WHEN CLEARLY THAT CANNOT CHANGE <br /> JOHNATHAN: I DONT WANT A NEW PHONE - I WANT A MIFI ROUTER</p> <p>JOHNATHAN: DID YOU NOT LOOK AT THE REFERENCE I GAVE YOU <br /> LERATO: I DID ,KINDLY CALL IN AT 084 140 THANK YOU . <br /> LERATO HAS DISCONNECTED.</p> <p> </p> <p>Flippen apauling customer service!!! </p> <p> </p>