If the service was as good as the response time!!!

After having to struggle for months to get a change of ownership done on one of my numbers, 3 months down the line my account is still being debited for something i'm not even using. I call the call center and was informed that my problem would be resolved WITHIN 48 hours. 96 hours later i give cell c a call to find out the status of my problem. The response i get is we will call you when its done! Then i ask to speak to a manager and get told, \please hold"? After 30 minutes of waiting still no response from anyone! Yet alone has my problem been resolved. When we short pay you"