If it ain't easy, its not worth their time.

Your employees are incompitent as they only know how to take money but not know how to help fix an issue. When a customer actually wants to start a contract and is willing to amend any issues regarding the documents, you assist them as this is building loyalty to your brand. I tried applying for a contract for the first time ever with your Irene branch as I was told the service was efficient, big mistake. Spoke to one of your Employees who told me to send through all documentation (Payslip, ID, proof of residence the works) as he was in a rush to get the contract started. My last email was sent on the Tuesday and days of waiting on an answer as to whether my contract has been approved I had eventually phoned the branch on the Saturday only to be told that it was denied firstly and secondly that they could not provide a reason( Did I mention he forgot to inform me?). We were told after contacting them as to why the contract was denied that we would receive an answer by Monday. Nothing has been received and my emails till now have been ignored. Am I ever going to know the reason or is this just a daily operation for your company??