If cell C customer service was a person it be malnourished and celebrities would come together to do a song to help feed the starving service

I sent my phone in for repairs on the 17/12/2020 and I am told it cannot be fixed because I had find my iPhone on. I was not told at the store and it's not on the C Surance mobile equipment claim form that the find my iPhone has to be off, I was told to take out my son card and any security passcodes and/or fingerprint locks which I did because I WAS TOLD TOO. When I called the call centre for a progress report I was told the device will be returned without being repaired. I went to the branch to complain and I was told I need to go to the istore and ask them to switch it off.

A. I was not informed that it needs to be off and why is the staff not trained about this????

B. why must I THE CLIENT (WHO WAS NOT ADVISED AND ITS NOT IN WRITING) go to the istore for something I was not told about. It's not my fault that the C Surance form does not have this disclaimer and the staff did not advise me. C. I pay monthly, I have two contracts and have been loyal AF to Cell C. Y'all deserve a negative star rating aka a void a dead star that doesn't even become a dwarf star just implodes in on itself and sucks all around it into inescapable poor utterly poor customer service hole. Poor is the incorrect word, in fact the service I have gotten is appalling, severely lacking in empathy towards the client (I wasn't even offered a loan phone by cell C, siestog.). If this is not fixed I will take this further, it's not a threat I am stating facts. Sort it out.