Idiotic service from a technician
<p>Just had an amazing interaction with cell C customer service, once again. Phoned in 2-3 weeks ago with a complaint about me only having edge at home at night, was then told that I should have LTE in my area. But my network issues were apparently caused by trees in line between my house and the cell tower. Number 1 problem with that theory. . I can clearly see the cell tower from my house, all right to. Fair enough went out bought a LTE starter pack and had my son swapped. Enough of a mission as all the "consultants" were playing on their phones. But anyway, phoned again now as nothing made any difference. Only to be talked to like a child telling me to restart my phone and it will reconnect to 3g service (from about 4pm I only get edge). I mean come on when there is a problem with your phone, isn't that the first thing that gets done. . . Oh well, then my phone was to blame just because it's not one of their overpriced contract phones or something, above and beyond the fact that 3 different brands of phones all do the same thing. . . No comment. Cell C is only good for kids that need phones. Considering going back to Vodafone, or even mtn anybody has better service. It's worth paying more for what you need asking as you actually get it. . . .</p>
Thank you for notifying us of the above.
We have referred this matter to our technical team for assistance. Do expect communication.
We apologise for the manner in which this matter was handled.
Regards
Cell C | PN
Thank you for notifying us of the above.
We have referred this matter to our technical team for assistance. Do expect communication.
We apologise for the manner in which this matter was handled.
Regards
Cell C | PN
Please be advised that Moses has escalated your network complaint to our network team for further assistance.
Regards
Cell C | PN
Please be advised that Moses has escalated your network complaint to our network team for further assistance.
Regards
Cell C | PN
