Idiotic people by idiots

How stupid can a company's answers be. You came get emergency data and do all your banking with the said emergency data , but you can't use emergency airtime to get a pin for ewallet. They admitted that it's the same thing , but got stuck at you must have airtime to get a pin for ewallet. Just like a donkey. Stuck on one thing. No wonder our country is in the state it is. A lot of idiotic people making more idiotic decisions. I would like to hear what their explanation is going to be