ID ***** Drama

<p>I have the biggest Problem with Cell-C</p> <p>I was a victim of Identity ***** , on the 26/04/2016 I had a debit order go off my bank account , Which I reversed on the 28/04/2016 (after the Public Holiday)</p> <p>I then went to Cell C Store in Cresta and spoke to a Gentleman named Thabo, explained that there is an existing contract taken under my ID number taken over a call recording on the 22/04/2016 . I explained I never agreed to any contract or received a Call</p> <p>Thabo then explained I needed an ID Copy, Affidavit, and bank Statement – Which was all provided on the 28/04/2016. Thabo Explained after he made a Call to the Cell-C ***** Department and Sales management , that it’s a process that will take 72 hours and I will be contacted</p> <p>I left my number of Contact and was never contacted Ref number : ***</p> <p> </p> <p>I followed up on the 16/05/2016 calling the Cell C Customer Services , Spoke to Lesego who put me through to their Team Leader Thabo Mokoena , they confirmed the Ref Number I was given does not exist , Who at the end of the call Told me that had escalated the query</p> <p> </p> <p>On the 16/05/2016 I returned to Cresta Cell-C Store and spoke to Thabo, who made more Calls and ultimately gave me another REF number : ***</p> <p> </p> <p>I have never heard from anyone at Cell-C again and I really am frustrated and Upset with the NON-Resolution</p> <p>Please assist me - Cell number ***</p>