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Raymond B
1 reviews | Active since Feb 2016
06 Jun 2018, 11:51
iConnect to Cell C (C-Fibre) nonsense.
I had a fibre arrangement with iConnect, which was taken over by Cell C without me asking for it. Problem is that my account was payed in advance and Cell C did not receive the money payed to iConnect. I send many many many mails, each time attaching all the documents as proof and explaining the problem. Got a call once to say that it has been corrected, but three months down the line everything is getting worse, best I got the last time was a request to fulfil an administrative errant on behalf of Cell C and ask iConnect to pay over the money. I feel that I did my part in proving that payments was made. If this is not resolved on my next statement, I am reporting the matter to a small claims court.
Helpful (0)
Replies (18)0
Replies (18)
Cell C's replyOfficial
06 Jun 2018, 12:04We will ensure that this matter is sorted. Apologies for the inconvenience caused. One of our team members will contact you and assist.
Regards
Cell C | DA
Cell C's reply06 Jun 2018, 12:04
Official
We will ensure that this matter is sorted. Apologies for the inconvenience caused. One of our team members will contact you and assist.
Regards
Cell C | DA
Cell C's replyOfficial
07 Jun 2018, 10:20Communication was received from our C-fibre department that they have contacted you and advised on a way forward.
Regards
Cell C | DA
Cell C's reply07 Jun 2018, 10:20
Official
Communication was received from our C-fibre department that they have contacted you and advised on a way forward.
Regards
Cell C | DA
RB
Raymond B's updateReviewer Update
15 Aug 2018, 14:47Again. Way back then I received communication stating that the problem has been sorted. Only to receive more mails till today with the same issues. Back to square one. Please get someone to call me to sort this out.
RB
Raymond B's update15 Aug 2018, 14:47
Reviewer Update
Again. Way back then I received communication stating that the problem has been sorted. Only to receive more mails till today with the same issues. Back to square one. Please get someone to call me to sort this out.
Cell C's replyOfficial
15 Aug 2018, 15:35We will get someone to assist.
Regards
Cell C | PN
Cell C's reply15 Aug 2018, 15:35
Official
We will get someone to assist.
Regards
Cell C | PN
Cell C's replyOfficial
16 Aug 2018, 08:07Thabisile confirmed that she contacted you to assist with this matter. However, you advised her that Orienta has been assisting you and will contact you this morning.
Regards
Cell C | PN
Cell C's reply16 Aug 2018, 08:07
Official
Thabisile confirmed that she contacted you to assist with this matter. However, you advised her that Orienta has been assisting you and will contact you this morning.
Regards
Cell C | PN
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Raymond B's updateReviewer Update
06 Sept 2018, 12:20As an update. I have been dealing with Orienta which is very helpful and a real pleasure to deal with, but the original query have not moved one millimetre. I can not wait to be rid of this contract, please speak to Orienta and help her sort out this static mess between CellC and iConnect, so I can peacefully part to an able service provider at the end of October. Thanks
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Raymond B's update06 Sept 2018, 12:20
Reviewer Update
As an update. I have been dealing with Orienta which is very helpful and a real pleasure to deal with, but the original query have not moved one millimetre. I can not wait to be rid of this contract, please speak to Orienta and help her sort out this static mess between CellC and iConnect, so I can peacefully part to an able service provider at the end of October. Thanks
Cell C's replyOfficial
06 Sept 2018, 12:30Noted.
Regards
Cell C | PN
Cell C's reply06 Sept 2018, 12:30
Official
Noted.
Regards
Cell C | PN
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Raymond B's updateReviewer Update
14 Sept 2018, 14:56Another update. Nothing has been resolved thus far, only development has been phone calls and e-mails from the accounts department. Please note: I can not wait to be rid of this contract, an e-mail I received threaten to suspend my service if I do not make a payment of a certain amount. The issue is between CellC and iConnect; by the end of October I am fully payed up and done with CellC. This month however I will be making my next payment after the 1st of the month, no internet service = no payment, because I am fulfilling my end of the agreement and won't pay for something CellC already can not provide. I will gladly meet in court with all my proof of payments if that is a problem. Please speak to Orienta if you need more details on my issue. This has been dragging out for waaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaay to long now.
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Raymond B's update14 Sept 2018, 14:56
Reviewer Update
Another update. Nothing has been resolved thus far, only development has been phone calls and e-mails from the accounts department. Please note: I can not wait to be rid of this contract, an e-mail I received threaten to suspend my service if I do not make a payment of a certain amount. The issue is between CellC and iConnect; by the end of October I am fully payed up and done with CellC. This month however I will be making my next payment after the 1st of the month, no internet service = no payment, because I am fulfilling my end of the agreement and won't pay for something CellC already can not provide. I will gladly meet in court with all my proof of payments if that is a problem. Please speak to Orienta if you need more details on my issue. This has been dragging out for waaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaay to long now.
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Raymond B's updateReviewer Update
14 Sept 2018, 14:57End of September it will be 4 months!!!
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Raymond B's update14 Sept 2018, 14:57
Reviewer Update
End of September it will be 4 months!!!
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Raymond B's updateReviewer Update
14 Sept 2018, 15:00Correction, 4 months since I decided to put it on Hello Peter, all in all it will be just over 6 MONTHS!
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Raymond B's update14 Sept 2018, 15:00
Reviewer Update
Correction, 4 months since I decided to put it on Hello Peter, all in all it will be just over 6 MONTHS!
Cell C's replyOfficial
14 Sept 2018, 15:59We have escalated this matter for further assistance.
Regards
Cell C | PN
Cell C's reply14 Sept 2018, 15:59
Official
We have escalated this matter for further assistance.
Regards
Cell C | PN
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Raymond B's updateReviewer Update
18 Sept 2018, 08:07Good Day. Seeing though this matter was escalated on Friday and no one from CellC has made any contact yet, you can add you escalated services to my long list of disappointments from CellC. If you need any explanation about my matter Orienta will be able to assist you.
Please also accept this as a final notice to terminate my agreement from end of October. This is more than a fair months notice and I refuse to be held responsible for CellC's lack of administrative capabilities. Obviously I expect nothing less than another 6 or more Months of torture trying to achieve something that simple.
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Raymond B's update18 Sept 2018, 08:07
Reviewer Update
Good Day. Seeing though this matter was escalated on Friday and no one from CellC has made any contact yet, you can add you escalated services to my long list of disappointments from CellC. If you need any explanation about my matter Orienta will be able to assist you.
Please also accept this as a final notice to terminate my agreement from end of October. This is more than a fair months notice and I refuse to be held responsible for CellC's lack of administrative capabilities. Obviously I expect nothing less than another 6 or more Months of torture trying to achieve something that simple.
Cell C's replyOfficial
18 Sept 2018, 08:29Good morning Raymond
Sincere apologies for the poor service, we will get someone to follow up with Orienta and assist.
Regards
Cell C | PN
Cell C's reply18 Sept 2018, 08:29
Official
Good morning Raymond
Sincere apologies for the poor service, we will get someone to follow up with Orienta and assist.
Regards
Cell C | PN
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Raymond B's updateReviewer Update
19 Sept 2018, 08:24We are approaching a full week since this matter has been 'escalated' last Friday. Still no solution or contact other that the promises here.
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Raymond B's update19 Sept 2018, 08:24
Reviewer Update
We are approaching a full week since this matter has been 'escalated' last Friday. Still no solution or contact other that the promises here.
RB
Raymond B's updateReviewer Update
20 Sept 2018, 10:44Please let me know the correct procedure to cancel my subscription effective end October. I have send e-mails to all the addresses for CellC / CFibre I could find, asking the same question, seems even Orienta are ignoring me now.
My problem is finally resolved, but as long as I have any dealing with CellC I am expecting the absolute worst. I managed to run the administrative errant, on behalf of CellC, and the payment was made last night. Thanks to my self and the exemplary service of iConnect.
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Raymond B's update20 Sept 2018, 10:44
Reviewer Update
Please let me know the correct procedure to cancel my subscription effective end October. I have send e-mails to all the addresses for CellC / CFibre I could find, asking the same question, seems even Orienta are ignoring me now.
My problem is finally resolved, but as long as I have any dealing with CellC I am expecting the absolute worst. I managed to run the administrative errant, on behalf of CellC, and the payment was made last night. Thanks to my self and the exemplary service of iConnect.
Cell C's replyOfficial
20 Sept 2018, 14:43We will get someone to assist.
Regards
Cell C | PN
Cell C's reply20 Sept 2018, 14:43
Official
We will get someone to assist.
Regards
Cell C | PN
RB
Raymond B's updateReviewer Update
26 Sept 2018, 14:33No surprise. Still waiting. Please let me know the correct procedure to cancel my subscription effective end October. I have a really bad feeling that is going to be a fresh hell from CellC for the next 6+ months. I just need a confirmation or some form of proof that my moths notice for October has been received. Before the end of business Friday, PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE
RB
Raymond B's update26 Sept 2018, 14:33
Reviewer Update
No surprise. Still waiting. Please let me know the correct procedure to cancel my subscription effective end October. I have a really bad feeling that is going to be a fresh hell from CellC for the next 6+ months. I just need a confirmation or some form of proof that my moths notice for October has been received. Before the end of business Friday, PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE
Cell C's replyOfficial
26 Sept 2018, 15:01Noted.
Regards
Cell C | PN
Cell C's reply26 Sept 2018, 15:01
Official
Noted.
Regards
Cell C | PN