pvdm
petrus van der merwe

1 reviews | Active since Oct 2017

30 Dec 2019, 16:54

ICASA would have a ball with Cell C for *****ling airtime

********** steeling airtime without consent.

a While ago I was asked to give Cell C permission to use my airtime for out of bundle data cost with I decline I was adamant they not allowed to use my airtime for data, as per government regulation you not allowed to take my airtime without my consent.

Cell C now did it again and phoned customer care and spoke to a *********** Analisa ref number: ***

she was assisting me and she said repletely I passed the security check but when it came to she making sure that the data cost get refunded and doesn't happen again I failed all of a sudden.

She became very rude and stated " If you start listening" I asked to speak to a manager after holding for 15min she dropped the call

I am just logging this complaint that I can get your reply that I can Lodge a complaint with ICASA as per law you not allowed to take my airtime for data costs

0
Replies (1)
Cell C
Cell C's reply31 Dec 2019, 10:00
Official
Good day Petrus 

Thank you for contacting Cell C. 

Our team will be in touch to assist. 

^MP