1 reviews | Active since Jul 2021
I write this with utter disappointment as there is seemingly no effort to redress this from your side. I have received numerous calls from Cell C, unfortunately some o dint have record on however I believe that if you have your customer’s best interest at
Disheartening Service!!!
I write this with utter disappointment as there is seemingly no effort to redress this from your side. I have received numerous calls from Cell C, unfortunately some o dint have record on however I believe that if you have your customer’s best interest at heart you will have record of all these:
I acknowledge that I took a contract in 2017 which was meant to expire in 2019.
I personally went to Brooklyn Cell C where I was given 084 143 to call and cancel the contract as I had received a call to ask if I’m upgrading and I confirmed that I am NOT upgrading
I recall again beginning of 1st lockdown using my helper’s phone to cancel the same contract.
22 February 2021 @ 12:20 I engaged with Nondumiso who gave me a case number *** (cancellation) and Bill Disputes case number *** and I was assured that I will received a call. To date no on called me - Why have all these not attended to?
My 24 months contract ended 16 Aug 2017 and should have ended in 2019. Who authorised this extension?
I have not used the date to date – surely your systems should flag such and you continued to deduct from my account. I have fibre in my home and DO NOT NEED this data as previously stated. Above all else all these monies deducted over the years I could have saved it with interest! – I demand a full refund of all these amounts.
Above all else, this now *****s my credit record with the ITC -how is all this gonna be rectified?
In line with the terms and conditions of the contract that you have agreed to, you are required to provide a calendar month notice in order to have your contract cancelled on its maturity date.
If this Agreement is not cancelled during the Contract Period or on expiry of the Contract Period and is not renewed, then this Agreement will run for the Contract Period and then on a month-to-month basis until the Agreement is cancelled.
Kindly send us a private reply with your ID number, we'll assist.
^PN
In line with the terms and conditions of the contract that you have agreed to, you are required to provide a calendar month notice in order to have your contract cancelled on its maturity date.
If this Agreement is not cancelled during the Contract Period or on expiry of the Contract Period and is not renewed, then this Agreement will run for the Contract Period and then on a month-to-month basis until the Agreement is cancelled.
Kindly send us a private reply with your ID number, we'll assist.
^PN