I would recommend you approach CellC with extreme caution.

Cellc suspended service for *** on or about 7 September 2022. Customer service was unable to provide a reason for the suspension. I opened a case to obtain details and reasons for the suspension. In the end Customer service was unable to provide reasons or re-instate the service by end September 2022 despite numerous follow up calls that I made.

They eventually recommended a sim swap which was attempted but the new sim was never activated so that I could make and receive calls. The last time I spoke with customer service was towards the end of September 2022. The consultant informed me that I had failed the cellc security check. I presume this was because cellc was making use of obsolete information to perform the security check. I will not bore you with details of how I was locked out of my bank account for several weeks as a result of this and details of travel expenses and inconvenience that resulted from my being unable to receive OTP's from the bank.

I paid cellc in full for September 2022 but they failed to provide the service for which I paid. They have further billed me and now harass me daily for an unsuccessful simswap and a new contract which I did not agree to.

I would recommend you approach this provider with extreme caution.