Hellopeter
Share Your Experience
sB
surette B

1 reviews | Active since May 2015

22 Feb 2018, 12:24

I WOULD NOT EVEN RECOMMEND MY DOG USING CELL C!!!! K**A**K SERVICE!!!!!!!

Well.... Well.......... Well................... Look-a-here...!!! Im Back... again... Who would have guessed??... Oh wait, this is NO SURPRISE!!!!!!!!! I AM SSSSSSSSSOOOOOOOOOOOO FRUSTRATED, IRRITATED, DISGUSTED, ANGRY, LIVID!!!!!!!!!!!! True as F*** someone phoned me, very politely on the 19th Feb, she assisted and told me my account would be cleared. Now... MY PHONE HAS BEEN BLOCKED...... :-( :-( :-( :-( :-( :-( :-(

BUT THAT IS NOT THE BEST PART!!!!! ............................................................................................................ I phoned the customer care center to try figure it out myself, just to be told by a very ****y, very rude, ill-mannered human that she could not assist because I could not give her the last 2 numbers I dialed from my phone (IS THIS NOT WHY WE HAVE MOBILE CELL PHONES TO REMEMBER THIS FOR US????????)... nor could I remember when or with how much I last recharged my phone with, but I could give them all the other details she asked for including my ID number, Physical address, and phone number!!!

PPPPLLLLEEEEAAAASSSSEEEE JUST GET THIS SORTED SO I CAN GET RID OF YOU CELL C !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

I WOULD NEVER EVER EVER EVER EVER IN MY ENTIRE LIFE RECOMMEND YOU TO ANYONE, NOT EVEN TO A DOG IF IT WERE TO USE A SERVICE PROVIDER!!!!!!!!!!!!!!!!

0
Replies (3)
Cell C
Cell C's reply22 Feb 2018, 12:49
Official

Good afternoon Surette

Sincere apologies for the manner in which this matter was handled and for the inconvenience. We understand your frustration, however, our consultants have to follow specific business rules when handling customer queries or requests and a security check has to be performed for security purposes.

We will get someone to assist.

Regards

Cell C | PN

sB
surette B's update22 Feb 2018, 13:16
Reviewer Update
Thank you, However... I fully understand the procedure!!!! I myself worked in a call center and was not half as rude as this woman was!! Tell me can you, in your own capacity call out the last 2 dialed numbers on your call list from the top of your head without even looking at your phone to try and remember who you phoned?? I am DONE fighting, this bad service has been happening since September 2017, after I was a client for 10 years and never had previous problems.... and I am truly drained from trying to sort this mess out since September 2017 that was not even my fault!! I just want my account cleared and off of your system and be rid of cell c... please!!
Cell C
Cell C's reply23 Feb 2018, 09:46
Official

Moses confirmed that he has assisted you with this matter.

Regards

Cell C | PN