I would like to say ...

I request you call me her mother , Miss Rorshin Penny , on *** or *** , ASAP please

Thank you

I truly hope you can help me regarding this matter, so i can take down my 1 star review and give you cellc a good rating on hello peter ...

Regards
Miss. R.R PENNY

Your team members still did not call me, and so far I'm not impressed at all , I would give your team also 1 star

So far my experience with cellc is terrible and negative, no one called me no one followed up....I hear nothing from cellc since yesterday her on hello peter itself .....no team members called me ....

I would like to thank the agent who helped me out and 5 stars for her excellent service by helping me with her great customer service, so I can truly say NTIBI PHOHLE for proving me with a positive attitude and eagerly helped me out , so thank you very much your services deserve 5stars and I must add with an attitude like yours, you keep the cellc name high , thank you very much ...I appreciate it. #BlackFriday

However, even though NTIBI PHOHLE, from cellc customer support helped me very nicely and I must say she on her own deserves 5stars, and I would like to extend my appreciation to her for her excellent help and customer services she provided me, agent NTIBI , then advised me to go to any cellc store and update my daughter's profile, and providing , proof of identification and proof of address,, I then went to cellc stores, at cellc Cleary Park , at approximately 15:20 pm, with my identification and proof of address, again as I was walking in to cellc store, Cleary park, the cellc Shop workers, employees of Cleary park was literally sleeping at their desks all 3 of them, the lady sitting at entrance desk , didn't greet me at all, she was so shocked , obviously drooling and still in sleep mode, asked me rudely as I sat down at her desk, " What am I doing here"? Very rudely ,,,,no greet no welcome no nothing , just laziness,very rude , unprofessional and hostility, is all I got from cellc store at Cleary park,
I told the first lady at entrance desk who just woke up from her deep sleep on her desk once again, I then firstly said "Good afternoon" I told her I'm here to update my daughter's profile, as instructed , because the sim swop was done and I was recommended and advised from agent NTIBI, to go to any cellc store, and update my daughter's profile on her cellc sim ,with my proof of identity and proof of address , yet that lazy sleeping beauty's refused to help me once again, I went to the next desk by other agent, I ask her a African young lady ,,"can you help me please?", she then said if first agent can't help me , no one can and no one will, I asked these employees of cellc Cleary park, are they really doing this ? After the bad review they already got ? Because I will only put in another bad review regarding the standards, principles, customer service, or any customer related services, they were so arrogant , I then went to the last agent , I pleaded with her to just help me, and if she will help me ? They just refused to help me ,,,,I even asked them do they know what HELLO PETER is? They laughed at me , and made me feel again unwelcome, unsatisfactory, no help , no customer service at all, firstly they were all sleeping at their work desk , again and in the public eye, however the forth agent / employee, that was on my far left ,next to the 3rd agent, I didn't even acknowledge her , she was just silent , I requested their names, they refused to give it , (not 1 employee , was wearing a name tag) all the employees at cellc stores Cleary park, I must emphasize that the African young lady , sitting at the 2nd desk from entrance , just decided if agent 1 (entrance desk) , can't help me, no one can or will help me...and everyone agreed without hearing me out , just decided I won't get any help at all from cellc store Cleary park, and that was decided by African young lady sitting desk 2, I don't who is the manager or the store supervisor, but I doubt there was anyone at the premises at cellc Cleary park, regarding any management position was at store because how can employees ,sleep so on duty , refusing the consumer any help , no greetings, no welcome , no introduction, nothing , I have never in 35 years,, , I am on this earth,,, experienced such horrible , lazy, arrogance, rudeness, unwelcomed, undervalued, undermining, degrading , unmotivated, 0% enthusiasm, no customer service at all, self centered, entitled, cheeky, unhelpful ,as they stand for "UN CELLC'D" employees I have ever seen and witnessed to this day....
Does CELL C , REALLY STAND FOR THAT???? IS THIS THE ETHICS CELL C STRIVE FOR? FOR THEIR CONSUMERS????? I AM STILL SHOCKED AT WHAT I WITNESSED AFTER MY 1ST REVIEW , AND STILL GOT THAT ATTITUDE AT CELLC CLEARY PARK DAY 2, AND SLEEPING AGAIN .....WHO GAVE THEM TRAINING? WHO EMPLOYED THEM? BECAUSE IF THAT STAFF AT CLEARY PARK IS WHAT CELL C STAND AND STRIVE FOR, I HAVE TO QUESTION!!!!!!!!!!!!,,,,WHY AM I A CUSTOMER / CONSUMER OF CELL C AT ALL??????? AFTER THAT DESPICABLE, *********,UNHELPFUL, NO REMORSE , NOTHING , NO MANNERS , NO PROFESSIONALISM , NO STAIN OF CUSTOMER SERVICE,,,,YOU CALL SERVICES ??????

It's employees like NTIBI PHOHLE, who really deserves 5stars for the excellent services she gave me , patience and made me feel like I'm actually being helped as a customer/ consumer,and I can believe that by the help , assistance en customer services I received from agent NTIBI PHOHLE, she is real genuine and actually stand for what cellc stands for,
Now that staff of Cleary park cellc , can just sleep on their desks be rude , and don't even care for the consumer, gives cellc a bad name and a bad review, then people like NTIBI PHOHLE who really wants to help and do obligations as a cellc employee, must get a 1star review , based on other cellc staff , who is ********* ,unprofessional, rude , lazy , don't value the customer and what cellc stands for ,,,and must say that is very unfair...... because truly I don't ever want to enter or sit foot , in cellC Cleary park ever again , with those faces , rude staff members of cellc clearypark, and they keep sleeping and lazing around , cheeky young lady's at cellc clearypark....I am very disappointed and utterly disgusted with their services, I don't ever want to see them again, and I must add, they don't even know what HELLO PETER IS, and as I left store very angry once again , and feeling under valued , undermined , degrading treatment, they still said to me" BYE PETER" MAKING ME FEEL LIKE A FOOL!!!!