I WOULD LIKE SOMEONE TO SORT THIS OUT!

Oh My Godi have been with Cell C and FNB for years, but the past 2 weeks has been an utter nightmare to say the least...i bought airtime which I needed urgently I then used cellphone banking expecting the airtime voucher to be sent the same day not only received the voucher 6 days later and I did not receive my free minutes and data . I fail to under why I need to suffer for your system FNB and Cell C agreement with me so I think I could have got the network provider for a contract .may I please get my issue sorted out. This is one of the reasons I decided to change network providers.