I wish cell c wud buy me out of my cell c contract

Where to even begin? contracts were cancelled and a refund is pending yet I am still being debited? where is the logic in that? how many times must I call and email and still there is no resolution? I have now spent 29 minutes on the phone and al I receive are just excuses upon excuses. I have cancelled 2 contracts already and as soon as my current contract expires rest assured I will definitely be cancelling that contract as well. Instead of spending so much of funds on advertising and offering other non cell c customers buyouts from their current providers rather focus those funds on educating your staff and ensuring that your CURRENT CUSTOMERS are taken care off . to anyone opting or a call c contract please think twice as all you will ever receive is grief and frustration