HF
Heinrich F

1 reviews | Active since Mar 2013

01 Dec 2020, 10:30

I will never take out a contract with Cell C ever again!!!

Stay away from cell c!!! My contract ended on the 5th of November this year with cell c. I contacted the cancellation department before the 5th and was told to call back on the 5th, which I did. On the 5th of November, I was told that I have to give notice and should have called a month earlier. I did not know this and I accepted that it was my fault even though the consultant I spoke to before the 5th of November never told me this. I was told that I can only give 30 days notice and I still have to pay for the month of November. The consultant told me that my instalment will be more because I will have to pay for the 5 days of December as well (Because I cancelled on the 5th of November) and I will only receive the data for those 5 days after which the contract will be cancelled. This morning I wake up only to see that the full data was loaded. I called the cancellation department again, just to find out that the previous consultant gave me the wrong information. Now I have to pay for December as well plus the data will only be available until the 5th of December!!! I will never in my life take out another contract with this company.

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Replies (2)
Cell C
Cell C's reply01 Dec 2020, 11:47
Official
Good day Heinrich 

Thank you for contacting Cell C. 

Our team will be in touch to provide assistance. 

Regards
^MP 
HF
Heinrich F's update14 Dec 2020, 08:13
Reviewer Update
Good day,

After being assisted by Cell C in cancelling my contract, I was told that I would not pay for the month of December. The data for December was removed on the 1st of December as well. I've tried to contact the department working with online reviews but no one could assist me. I was again told that I would have to pay for December. How can this be?

All the data for the month was removed and even data from the previous month? I need assistance to sort this out, please. I've spoken to many people at Cell C and every time they give me a different explanation. This is unacceptable for me.

Regards,

Hein