I will be taking this further as I'm not getting any assistance from the cell c team.

MY EXPERIENCE WITH CELLC AND THEIR INSURANCE AND THEIR REPAIRS DEPARTMENT HAS BEEN ABSOLUTELY ****ING PRUTRID. I AM DISGUSTED WITH THE TYPE OF SERVICE I'VE BEEN GETTING. My cellphone was booked in for repairs in September/October at Blueroute mall about a week later I got an SMS for excess fee, I paid the excess fee and hand delivered the proof of payment to the store asking them multiple times whether the account the money was deposited into was the correct banking details because I was emailed and sms'd 2 different account numbers with 2 separate banks. I was told by the person assisting me that "it doesn't matter which account it is paid into as long as the excess fee is paid" a couple of weeks after that I called in to find out how long it would take to fix my phone I was told that my excess fee was paid into the incorrect account and they are waiting for finance to send the proof of payment to repairs, its now January and the issue has still not been sorted out and my cellphone was sent back to the store without being repaired. I'm ****ing sick and tired of having to call in every ****ing day and not receiving any assistance. This is the worst experience I've ever had and none of the agents I've spoken to can give me proper answers all they say is "i'll send off a maill" and when i actually get through to the department they say it's the first time they've heard of the issue. This will be my last contract with cellc.